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    Ahead-IT
    EasyRMA+: warranty as it should be

    NEW: FREE 4 hrs EasyOnSite 9x5 service!!!

    Order a new Core i7 / Xeon Nehalem server, blade, storage, VPS or workstation and receive 4 hrs EasyOnSite service for FREE!

    Conditions
    • Only valid on the new Intel Core i7 / Xeon Nehalem solutions (Supermicro X8)
    • Only valid for systems of min. 2500 euro excl. VAT/software, incl. discounts ( 09/02/2010 )
    • Only valid for Belgium and the Netherlands
    • For the Netherlands, everything north of Amsterdam will get 6 hrs of  service, not 4 hrs
    • 9x5 = Notification of breakdown can only take place from 9 am to 6 pm (9) on Belgian working days (5) and only via our website
    • The + Supermicro KVM-IP (IPMI) supplies, must be accessible to Ahead-IT’s technical service
    • Ahead-IT’s technical service can assess themselves what is needed in each case:
      • OnSite support, with critical problem a technician on the spot
      • Advanced Replacement, delivery of replacement part, shipped the next day via UPS
    • Not valid for Dead-On-Arrival (DOA), this will be taken care of via EasyRMA+
    • This concerns hardware support, not software. If, through a wrong diagnosis by the customer, it appears that the malfunction concerns a software problem, working hours + transport costs will be charged
    • Ahead-IT keeps a local stock of spare parts, if, however, by unforeseen circumstances, no spare part is available, a similar alternative (if need be a new server) will be offered
    • The General Conditions of Ahead-IT are applicable to repairs. The customer is responsible for all data. The reaction time is subject to force majeure, reaction times which are too long/data loss does not constitute the right to an insurance claim for damages.

    At the moment not valid on these parts: All articles with NO** behind their product name & under reservation, Ahead-IT will notify after ordering whether there is a problem with the configuration that was ordered for 4 hrs EasyOnSite

    If at least one condition has not been met, the server will fall under the EasyRMA+ with Advanced Replacement Service. These conditions are subject to alterations.

    Ahead-IT EasyRMA+: Warranty as it should be! (always included with complete systems)

    At Ahead-IT you don’t just buy a server. With every server purchased, you, as our customer, can count on a server service which lasts three* years. This service, the EasyRMA+ with Advanced Replacement of Ahead-IT, is included with every server, even if it is your first and/or only purchase.

    An example: The motherboard of a production server with hundreds of customers plays up. You have no spare parts in stock, because not every company has an ICT-budget to provide for every type of server.
    Not to worry, contact our Support Department straight away. They will supply you with a replacement part or similar alternative as soon as possible. No need to wait for the factory guarantee, which could easily take weeks. Ahead-IT will deliver a solution to your problem from stock. Should any malfunctions arise, the collection and returning of a complete server or of parts via UPS is completely free during the time of warranty!

    Because of our large stock of more than 100 servers, we guarantee a very fast reparation. No time-consuming and complicated warranty procedures. Warranty as it should be!
     
    Do you want to run your business free of concerns? Then opt for certainty, opt for a server with 3 years EasyRMA+ Server Service with Advanced Replacement.

    Ahead-IT Server Service – and you’ll be absolutely certain!

    * = with the purchase of every not-Deals server of Ahead-IT, you can count on the “Ahead-IT Server Service" with EasyRMA+ service package for 3 years. With Deals servers, this term is one year instead of three.

    What does the ‘Ahead-IT Server Service’ contain?

    Accessories
    Set of 10 cage nuts for mounting in the rack (if rack mountable)
    Set of 5 cable straps for a neat cable wiring in the rack
    Network cable of your choice: 0.5m, 1m, 1.5m, 2m or 3m
    All necessary cables (power, floppy, ATA133, etc)
    A driver-CDROM and a manual (printed or download PDF)

    Service
    Assembling of the server with optimalised cable wiring
    Testing of the server with a UXD PHD-card (burn-in)
    EasyRMA+ service package included, 1 or 3 years
    Free transport with UPS within the whole of the European Union, registered mail
    Free transport with UPS return, if defective
    Telephone hardware support during office hours
    Hardware support by E-mail, 24/7/365
    Technical team available 24/7/365 for emergency interventions, day and night, also see below this site

    "Ahead-IT Server Service" packages – warranty & service the way you want it!

    All Ahead-IT servers are made up of high quality components. After assembling and before sending to the customer, all servers are tested thoroughly with professional test equipment.
    Despite this thorough test procedure malfunction within the coming years cannot be ruled out. In such a case, you can count on our Server Service which guarantees a fast and correct settlement of the warranty procedure. When purchasing an Ahead-IT server you can decide which kind of level of Server Service you want. Below you find the overview of the different formulas:

    EasyRMA+ (included with every server/VPS/storage/workstation)
    A server which becomes defective within warranty, will be repaired immediately. So, as Ahead-IT customer, you do not need to wait until the new part is delivered from the supplier (a procedure which can take up to 3 or 4 weeks). Ahead-IT supplies the customer with a similar part straight away. Because of this service, you can start using the server again straight away. This service is included with every complete server. If, however, the parts needed for repair are not in stock, further options for reparation will be discussed with the customer.

    If the parts needed are in stock, they will be sent out straight away (without the defective part and/or the warranty having been received by Ahead-IT first). The customer will give the defective part to Ahead-IT within 10 working days.

    If desired, the customer can, after making an appointment, come to the office to have the defective server repaired straight away. The customer can send the complete server or just the defective part for repair.

    Any transport costs there and back are completely free!
    There are no costs connected to the repair as long as parts are in stock and the reparation can take place during office hours.

    EasyOnSite Next Business Day (old service, replaced by 4 hrs onsite)
    During the duration of the contract, a stock guarantee for all risk-parts is applicable.  This way, Ahead-IT will dispose of replacement parts for your server at all times. If a defect is notified before 5:30 pm, a technician will visit the next working day to solve the problem. It is possible to have the technician come out on the same day for an on-site repair, but this cannot be guaranteed.

    The price of this service is calculated based on a one-off fixed cost, depending on the purchase price of the server.

    At the moment, this service is only available for Belgium, the Netherlands and Luxembourg.

    General & repair service

    Extra costs, because of a wrong diagnosis by the customer, will be charged to the customer. If it appears that the server or the part is not defective, our working hours together with all the costs incurred, will be charged.

    Do you have a defect?
    You can enter an RMA via ‘My account’. After log in, follow this page.

    Standard warranty
    Upon purchasing a rack and/or network apparatus & other hardware, the customer will get a factory guarantee of min 1 year, unless stated differently.

    Transport costs, prices excl. VAT
    RMA with UPS, return: 50 EUR *
    Transport with UPS: 15 EUR for one package *
    Transport with UPS: 25 EUR for several packages *
    Return service with UPS: 35 EUR *
    Transport with Express service: 0.5 EUR per kilometre travelled
    During office hours: 0.5 EUR per kilometre travelled
    During office hours, urgent intervention: 0.625 EUR per kilometre travelled
    Outside office hours week: 0.75 EUR per kilometre travelled
    Outside office hours weekend/public holiday: 1 EUR per kilometre travelled

    * = only for Belgium, the Netherlands & Luxembourg; other countries = price on request. Free for servers with EasyRMA+.

    Working hours, prices excl. VAT
    During office hours: 15 EUR per 15 minutes; minimum 30 min
    During office hours, urgent intervention: 20 EUR per 15 minutes; minimum 30 min
    Outside office hours week: 25 EUR per 15 minutes; minimum 1 hr
    Outside office hours weekend/public holiday: 35 EUR per 15 min, minimum 1 hr